We have been notified of a recent scam in which customers and non-customers of Bank of Nevada are being sent an email asking to update their personal information via a link that will take the user to a site that is not Bank of Nevada’s site.
Please know that Bank of Nevada will never send you an email asking for your personal information. If you receive an email asking you to provide personal and/or sensitive information, do not click on any link and do not send the information. Even if the website and/or email appear genuine - do not continue.
These messages are fraudulent and did not originate from Bank of Nevada.
Should Bank of Nevada need to contact you, we will never ask you for personal account information or your PIN number.
If you believe you have been a victim of Internet fraud or identity theft regarding your debit card or bank accounts, call us immediately at (702) 248-4200 or contact your local Bank of Nevada office.
SECURE ONLINE BANKING: GUARDING AGAINST ATTACKS
Online banking is a powerful and useful tool that all Bank of Nevada customers use on a daily basis. We strive to ensure the online banking platform is secure and take significant precautions on all of our banking computers and servers to protect the security of the system. With this being said, we cannot protect against attacks on the computers at your business or residence.
Due to an increase in online attacks, the FBI and American Bankers Associations have issued a release encouraging companies to use an independent computer for online banking that is not used for email or internet browsing. We encourage our customers to consider this recommendation, but at a minimum, please ensure your computer and networks are properly protected. The following steps may be taken to ensure the security of your online banking access and computer:
Account balances and activity should be reviewed on a regular basis to ensure no fraud has occurred. Any unauthorized transactions or suspicious activity should be reported immediately to Bank of Nevada.
The Windows Updater should be run on all computers on a regular basis to ensure all patches and security updates are in installed and working.
A virus software program should be installed, properly configured and regularly updated.
User passwords should be unique and include various symbols and numbers. Users should also immediately change their password if there is any concern that security has been jeopardized.
Your computer network should be secured with a firewall and attacks should be monitored.
It is important to understand criminal organizations are becoming significantly more sophisticated and are taking the time to research individual companies and create attacks specifically designed for companies. These attacks typically come in the form of an email that appears to be legitimate and is tailored to the specific company being attacked. The email activates a key stroke recording application that is used to record a user’s password and ID. The criminal organization then accesses the program and conducts electronic transfers (either wire or ACH) from your accounts. Often times these debit transactions cannot be recovered creating a significant loss.
At Bank of Nevada, we are always looking out for the best interests of our clients, and we wanted to provide this information to protect you.
Identity theft is on the rise across the United States. It is increasingly important that you take steps to reduce the risk of becoming an identity theft victim.
There are a number of useful online resources for consumers. One great one is www.ftc.gov/idtheft, a one-stop national reference tool providing detailed information to help you deter, detect, and defend against identity theft. It will also help you address questions like:
What are the steps I should take if I'm a victim of identity theft?
What is a fraud alert?
What is a credit freeze?
What is an identity theft report? What do I do if the police only take reports about identity theft over the Internet or telephone?
What do I do if the local police won't take a report?
How do I prove that I'm an identity theft victim?
Should I apply for a new Social Security number?
To speak to a professional identity theft counselor call 1-877-FTC-HELP (382-4357).
At Bank of Nevada your privacy is important - we will never ask for a customer's account number, PIN or Online Banking password over the phone or e-mail. Annually, we provide customers a copy of our privacy policy so you can feel confident we do not release your information to third party vendors.
If you suspect you have been affected by Internet fraud or identity theft related to credit card purchases, contact:
Partners First Customer Service Center at 1-866-450-1402 for Concierge and JURIS Cards
E Credit Card Customer Service 1-866-379-3622 for Business Visa Cards
If you believe you have been a victim of Internet fraud or identity theft regarding your debit card or bank accounts, contact your local Bank of Nevada office.
